Contact

If you bought a guide

Reply to the payment receipt. It arrives from our payment processor with your order attached, which makes it the one route that can be matched to a purchase without you having to prove anything. Use it for a guide that did not arrive, a link that will not open, a duplicate charge, or a refund request under our refunds page. These are answered first.

Write to us

The address is [email protected], and it lands with the people who write the guides. If a part number is wrong, a measurement does not match the machine in front of you, or a step does not work the way we described it — that is the first thing we want to hear, and it gets read before anything else.

Corrections

Corrections matter to us more than compliments, and we would rather have them late than not at all. If you find a part number that is wrong, a compatibility claim that does not hold, or a link that is dead, note the page and what is wrong with it — and if you know the better source, that is the most useful thing you can send. If you are a buyer, send it by replying to your receipt.

Privacy and data

There is no account, no comment form and no newsletter signup on this site, so there is very little about you for us to hold. What there is, and why, is set out in the privacy policy. A request that requires us to identify you can only be handled through a purchase receipt at the moment, for the reason above.

What we do not do

We do not accept paid placements, sponsored reviews or guest posts. We do not diagnose individual machines by message, and we do not offer a repair or consultation service — the guide is a document, not a support contract.